How long until I receive my order?
Customers can estimate when to expect their order’s arrival by using the formula: Production Time + Transit Time = Estimated Arrival
|Vivarium Decor||24-48 hours|
|Apparel||2-5 Business Days|
|Lifestyle||4-5 Business Days|
|Shipping Region||Estimated Delivery*||Shipping Method|
|US||1-7 Business Days||USPS|
|Canada||10-15 Business Days||Standard|
|International***||15-30 Business Days||Standard|
*Some standard shipping carriers are still experiencing delays due to the effects of COVID-19. These delays may impact package tracking information and extend delivery times.
**Canada– orders are currently experiencing an additional 3-5 business day delay, with a few orders seeing delays of up to 10 business days.
***International Destinations– In rare cases, some orders may experience an additional 1-2 weeks of transit time.
How can I track my order?
Once your order has shipped, you will receive an email with a link to tracking information.
I’m missing items in my order
Products may ship separately depending on fulfillment requests. For example, vivarium decor ships from a different location than apparel and lifestyle products.
If you receive an order with an item missing please contact customer service to confirm. This may be the case and more than likely didn’t receive the tracking links for the additional shipments.