How long until I receive my order?
Customers can estimate when to expect their order’s arrival by using the formula: Production Time + Transit Time = Estimated Arrival
PRODUCTION TIMES
| Vivarium Supplies | 24-48 hours |
| Apparel | 2-5 Business Days |
| Lifestyle | 4-5 Business Days |
TRANSIT TIMES
| Shipping Region | Estimated Delivery* | Shipping Method |
| US | 1-7 Business Days | USPS |
| Canada | 10-15 Business Days | Standard |
| International*** | 15-30 Business Days | Standard |
*Some standard shipping carriers are still experiencing delays due to the effects of COVID-19. These delays may impact package tracking information and extend delivery times.
**Canada– orders are currently experiencing an additional 3-5 business day delay, with a few orders seeing delays of up to 10 business days.
***International Destinations– In rare cases, some orders may experience an additional 1-2 weeks of transit time.
SHIPPING RATES
Available shipping options will be displayed at checkout. Orders may arrive in more than one package. The following table lists shipping options for qualifying consumer orders.
| Shipping Region | Vivarium Supplies | All Other Tangible Goods |
| US | Shipping is automatically calculated by weight and synced to current USPS rates. | $3.99 first item + $1.25 for each additional item |
| International*** | Shipping is automatically calculated by weight and synced to current USPS rates. | $3.99 first item + $1.25 for each additional item |
How can I track my order?
Once your order has shipped, you will receive an email with a link to tracking information.
Customers can also log into their account and click on the Orders section to find Tracking Details.
I’m missing items in my order
Products may ship separately depending on fulfillment requests. For example, vivarium decor ships from a different location than apparel and lifestyle products.
If you receive an order with an item missing please contact customer service to confirm. This may be the case and more than likely didn’t receive the tracking links for the additional shipments.