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Shipping Policy & Estimated Delivery

How long until I receive my order?

Customers can estimate when to expect their order’s arrival by using the formula: Production Time + Transit Time = Estimated Arrival

PRODUCTION TIMES

Vivarium Supplies24-48 hours
Apparel2-5 Business Days
Lifestyle4-5 Business Days

TRANSIT TIMES

Shipping RegionEstimated Delivery*Shipping Method
US1-7 Business Days USPS
Canada10-15 Business DaysStandard
International***15-30 Business DaysStandard

*Some standard shipping carriers are still experiencing delays due to the effects of COVID-19. These delays may impact package tracking information and extend delivery times.

**Canada– orders are currently experiencing an additional 3-5 business day delay, with a few orders seeing delays of up to 10 business days.

***International Destinations– In rare cases, some orders may experience an additional 1-2 weeks of transit time.  

SHIPPING RATES

Available shipping options will be displayed at checkout. Orders may arrive in more than one package. The following table lists shipping options for qualifying consumer orders.

Shipping RegionVivarium SuppliesAll Other Tangible Goods
USShipping is automatically calculated by weight and synced to current USPS rates. $3.99 first item + $1.25 for each additional item
International***Shipping is automatically calculated by weight and synced to current USPS rates. $3.99 first item + $1.25 for each additional item

How can I track my order?

Once your order has shipped, you will receive an email with a link to tracking information.

Customers can also log into their account and click on the Orders section to find Tracking Details.

I’m missing items in my order

Products may ship separately depending on fulfillment requests. For example, vivarium decor ships from a different location than apparel and lifestyle products.

If you receive an order with an item missing please contact customer service to confirm. This may be the case and more than likely didn’t receive the tracking links for the additional shipments.


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